You have questions and we have answers!

How long will it take for my carpets to dry?

Normal carpet drying time is anywhere from six to 12 hours as the carpet will only be damp to the touch after cleaning. Depending on weather conditions, room temperature, air flow and overall conditions this time can vary. Elegant Thread Carpet Care provides elasticized booties should they be needed.

How long will it take Elegant Thread Carpet Care to clean my carpets?

This depends on the amount of cleaning scheduled but as a guide, in an average home with average soiling conditions a carpet cleaning will take approximately 1.5 hours.

How often should I have my carpets cleaned?

Major carpet mills and the Environmental Protection Agency recommend having your carpet cleaned once a year. The build-up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. Soil can act like sandpaper and depending on your lifestyle with children and/or pets, twice a year may be recommended.

What about my pets and/or children?
We ask they be removed from the cleaning areas. This is for safety as well as their own comfort.
What do I need to do to prepare for a professional carpet cleaning?
We request that you remove any knick-knacks and breakables from coffee tables, end tables, etc. Please do not place these items on furniture in the cleaning area. We also ask that all small items be removed from the floor such as magazines, newspapers, plants, wastebaskets, etc. We recommend that you put these items in an area in which they will be out of the way.
Do you move furniture?

Unfortunately, insurance regulations do not allow us to move heavy furniture such as china cabinets, pianos, entertainment centers, dressers, bookshelves, computer or electrical equipment. We recommend that you move as much furniture as possible prior to our arrival. Any furniture that you cannot move can be cleaned underneath where sufficient room is available, and we can edge around the base.

Will spots like red wine, blood and pet urine come out?

Red wine or other natural or artificial dyes (coffee/tea, juice, etc.) are stains no company can guarantee to remove from your carpet completely. Any company that says it can, isn’t telling you the whole truth. In some cases, we can remove those stains, in other cases, we can lighten the spots dramatically. It truly depends on the severity of the stain itself and the length of time the stain has been there.

How can you expect anything to get clean without using soap?

Soap free Procyon is the most advanced carpet and upholstery cleaner in our industry today and is the ultimate in cleaning performance. Soap Free Procyon is a powerful, non-detergent, water soluble degreaser. Formulated with a soft water conditioner that will leave your carpets and upholstery soft and bright, Soap Free Procyon is colorless, odorless, non-toxic, totally sud free, leaves no soapy, sticky residue and no rinsing is ever necessary. For more information about this cleaner, visit our carpet cleaning page.

What is hot water extraction?
The hot-water extraction process is the only technique that employs a rinse step to leave your carpet as residue-free as possible. Independent research indicates that hot-water extraction provides the best capability for restoration cleaning.
How long should I leave the blocks and tabs under my furniture?
We ask that you leave them at least overnight. This will ensure your carpets are completely dry.
What kind of fabric and/or carpet protection do you offer and does it really work?
Our unique fabric and fiber protector is safe to use and designed to protect all types of carpets, rugs, and upholstery. It works on both natural and synthetic fabrics to repel water and oil. The solution is quick-drying, odorless, colorless, and will not change appearance or touch of the fiber. Best of all, our solution is family friendly, ideal for homes with children and/or pets. Adding this protector is recommended for prolonging the life of your fabrics, fibers and rugs.
Do you guarantee your work?
We are proud of our work and stand behind it. We guarantee dependable, high quality workmanship, and guarantee that our cleaning solutions are safe for all members of your family.
Are you Diamond Certified?

Yes, we are Diamond Certified!

Are you insured?
Yes, we are licensed, insured and bonded.
Should I take my area rugs to the plant or clean on site?
Many area rugs may be cleaned on site, but a more thorough cleaning takes place in our plant. Read about our plant cleaning process on our Area Rug page.
Aren't most carpet cleaning companies all the same?
We don’t think so! Elegant Thread Carpet Care’s professional certified technicians are trained to industry standards. What does this mean to you? It means you can expect a quality cleaning job in every carpet cleaning package that meets and exceeds industry standards (IICRC). Our standard cleaning package encompasses these steps:

  • Edging the perimeter for dry soil removal and vacuuming as needed
  • Pre-spraying with SOAP FREE PROCYON™ (100% environmentally “Green” safe) for soil suspension
  • Gentle agitation for maximum soil release from fibers
  • Hot water extraction for deep soil removal
  • Bonnet drying with a cotton pad for moisture removal and industrial strength blowers to accelerate dry time
  • Carpet grooming for proper fiber alignment
Do you clean fine upholstery?

Elegant Thread Carpet Care is IICRC certified in upholstery cleaning and is recognized as one of the most experienced upholstery care companies in the South Bay. We can clean the toughest types of upholstery including leather, chenille, velvet, suede, and MicroFiber to name a few. Upon a thorough inspection, our certified technicians will determine the proper cleaning procedure for your specific needs. We can also apply Fabric Protector to ensure your fine fabrics continue to have lasting beauty between cleanings.

Why is it important to have my Tile & Grout floor sealed?

Sealing your Tile & Grout floor is the only way to protect your investment from water-based and oil-based stains. Our sealer prevents a spill from penetrating into the porous surface of the floor, and gives you time to clean it up. A sealer will make clean-ups so easy that you can clean your tile simply by blotting fresh spills with a clean cloth or paper towel.

Have more questions? We have answers! Give us a call at Call (650) 961-1339 or fill out the form with your questions.